Refund and Returns Policy

Edited Date: January 7, 2025

At Meeky Store, we want you to be fully satisfied with your purchase. We understand that sometimes things don’t work out, and that’s why we have designed our Refunds and Returns Policy to be clear, straightforward, and fair. Below are all the details you need to know regarding returns, refunds, exchanges, and more.

1. General Information

We accept returns, exchanges, and offer refunds in specific circumstances, subject to the conditions outlined below. This policy is designed to protect both our customers and Meeky Store, ensuring that everyone has a fair and transparent experience when shopping with us.

1.1 Your Rights Under Consumer Law

Under the Consumer Contracts Regulations, you have the right to return most goods within 14 days of receiving them. In addition, if you receive goods that are damaged, defective, or not as described, you have the right to request a full refund, replacement, or exchange.

2. Returns

2.1 Eligibility for Returns

You may return items purchased from Meeky Store under the following conditions:

• Timeframe: You can return most items within 14 days from the date of receiving your order.
• Condition of the Item: To qualify for a return, the item must be:
  • Unused, unworn, and in the same condition as when you received it.
  • In its original packaging with all accessories, tags, and labels intact.
  • Not damaged or altered in any way (unless damaged during shipping or due to manufacturing defects).
• Non-Returnable Items:
  • Perishable goods (e.g., food, flowers).
  • Personalized or custom-made items.
  • Gift cards.
  • Downloadable software products.
  • Items purchased during special promotions or clearance sales (unless defective).

2.2 How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Notify us of your intent to return the item within 14 days of receiving it. You can contact us by:
   • Email: [email protected]
   • Phone: +44 7389 671052
   • Alternatively, you can fill out the return request form on our website.
2. Return Authorization (RA) Number: Once we have received your request, we will issue a Return Authorization (RA) number and provide instructions on how to return the item. This number helps us identify your return and process it more efficiently.
3. Prepare the Return: Repackage the item securely in its original packaging, including all accessories, labels, and tags. Ensure the RA number is clearly visible on the return package.
4. Ship the Item Back: Send the returned item to the address provided in the RA instructions. Please note that you are responsible for the return shipping cost unless the item is defective, damaged, or incorrect. We recommend using a tracked shipping service for your return.
5. Return Confirmation: Once the item has been received, we will inspect it to ensure it meets the return conditions. If the item is returned in good condition, we will process your refund or exchange accordingly.

2.3 Return Shipping Costs

• Return Shipping: If you are returning an item for any reason other than defect or error on our part, you will be responsible for the cost of return shipping.
• Defective or Incorrect Items: If the item is defective, damaged, or not as described, we will cover the cost of return shipping.

3. Refunds

3.1 Eligibility for Refunds

Refunds are available when your return meets the following conditions:

• The item must be returned within 14 days of receipt, in its original condition, and with all accessories and tags intact.
• The refund will be processed to the original payment method used at checkout.
• Refunds are not granted for items that are used, worn, altered, or damaged by the customer.

3.2 Processing Time

Once we receive the returned item, we will inspect it and notify you of the status of your refund. If the return is approved, the refund will be processed to your original payment method within 7-10 business days. Please note that it may take an additional 3-5 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

3.3 Partial Refunds

A partial refund may be issued if:

• The returned item is not in its original condition (e.g., missing parts, damaged due to customer error, etc.).
• The item is returned after the 14-day period.

In such cases, we reserve the right to deduct a reasonable amount from your refund.

3.4 Non-Refundable Items

We are unable to offer refunds for the following:

• Items that have been opened or used, including personal care items (e.g., skincare, cosmetics).
• Gift cards.
• Items purchased on clearance or special promotion (unless defective).
• Downloadable software products.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product(s).

To ensure a smooth exchange:

• Return the Original Item: Follow the return process for the item you want to exchange.
• Place a New Order: Once the original item is returned, you can place a new order for the exchanged item. If the item is out of stock, we will contact you to suggest alternative options or process a refund.

Note: Exchanges are subject to product availability. If an exchange cannot be made, we will offer you a full refund.

5. Damaged or Defective Products

We strive to ensure all our products reach you in perfect condition. However, if your product is damaged or defective, we will resolve the issue at no additional cost to you.

5.1 Reporting a Damaged or Defective Product

If the item arrives damaged or defective, please notify us within 7 days of receiving the product. We will arrange for a replacement or refund. To report a damaged or defective product:

1. Contact Us: Email us at [email protected] with the following information:
   • Order number
   • Description of the damage or defect
   • Photos of the damaged or defective item and packaging
2. Return the Item: If the damage is confirmed, we will cover the cost of return shipping and provide you with return instructions. Once the item is returned and inspected, we will offer either a full refund or replacement based on your preference.

5.2 What Constitutes a Defective Item?

• Manufacturing defects (e.g., faulty stitching, defective electronics).
• Damage caused during shipping, which will be evident from the packaging.
• Incorrect item received.

Please note that we do not cover defects caused by misuse or mishandling by the customer.

6. Cancellations

You may cancel your order within 24 hours of placing it, provided the item has not already been dispatched. If the order is shipped before we can process the cancellation, you will need to follow the return process upon receiving the product.

To cancel an order, please contact us immediately at [email protected] or call us at +44 7389 671052.

7. Shipping and Delivery

• Shipping Costs: Shipping costs are non-refundable, except in cases where we have made an error with your order, or the item is defective or damaged.
• Incorrect Shipping Address: If you provide an incorrect or incomplete shipping address, Meeky Store is not liable for any delays or non-delivery. If the item is returned to us due to an incorrect address, we will charge you an additional shipping fee for reshipment.

8. Contact Us

If you have any questions regarding our Refunds and Returns Policy, or if you need assistance with returning an item, please contact us:

• By email: [email protected]
• By phone: +44 7389 671052
• By mail: Meeky Store International Ltd, Winston Business Park, Churchill Way, Sheffield S35 2PS, United Kingdom