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Common queries answered

Frequently asked Questions

Shipping time varies with country of destination and shipping method chosen on checkout

For eligible goods, we order free returns and exchange

THis can only be done if you have an account and before the order is shipped

Tracking can be done via this link or from your account dashboard or from the tracking email that you receive when the order is shipped out

Our customer support is available from your account dashboard or via livechat or through our official email address

Contact support if your order is still pending or processing

Our shipping is worldwide. We ship to any country anywhere

Only is they are coming from one warehouse, you will get it in one package

Still need help?

Get in touch with us

Americas

Charlotte, NC

Office and fulfillment center

11025 Westlake Dr Charlotte, North Carolina 28273

Toronto, Canada

Fulfillment center

Unit 3, 3500 Laird Road, Mississauga, Ontario L5L 5Y4, Canada

+1 (765) 209-6799

Europe, Africa

Birmingham, UK

Fulfillment center

Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ

 

Harare, ZW 

Office & Fulfillment Center

No. 9 George Silundika St, Hre, ZW 00263

+263 71 246 2550

Asia & Australia

Melbourne, Australia

Partner facility

Melbourne, Australia

 

Shenzhen, China

Partner facility

Shenzhen, China

Worldwide shipping

On all products

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

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